Studio Guidelines

Welcome to CTRL Pilates!

We’re so glad you’re here! To keep our classes safe, fun, and focused, please take a moment to read our simple studio guidelines.

Class Info & Booking

  • Small Classes: Max 4 clients per session for personal attention.

  • Reserve Your Spot: Classes fill up fast—book online or in advance.

  • Booking Limits: Booking closes 2 hours prior to class start time.

Cancellations & No-Shows

  • Early Cancellations: Please provide at least 24 hours notice.

  • Late Cancellations: Less than 10 hours notice? You may reschedule within 7 days to use your purchase. (Contact to redeem)

  • No-Shows: No refund or reschedule accommodations.

This policy also refers to any Membership holders

Payments

  • Pre-payment Required: All sessions are prepaid to hold your spot.

  • Missed Classes: Credits only allowed under the late cancellation policy above.

Arrive Ready

  • Arrive Early: Arrive 5–10 minutes early to set up and warm up.

  • Late Arrivals: Clients arriving after class starts are allowed a 5-minute grace period, but late arrivals cannot extend class time. Please notify the instructor ASAP if you are aware of a late arrival. Any arrival past the 5-minute grace period will be considered a “No-Show”.

  • Dress Comfortably: Form-fitting clothes and grip socks recommended.

  • Respect the Space: Please keep phones on silent, conversation low, and help us maintain a focused environment.

Health & Safety

  • Medical Info: Let us know about injuries, conditions, or pregnancy so we can modify exercises safely.

  • Stay Healthy: If you’re sick, please reschedule your class to keep everyone safe.

  • Liability: All clients sign a simple waiver acknowledging the risks of attending a class at CTRL Pilates.

Instructor Availability

  • Instructor-initiated Cancellations: In the rare event that CTRL Pilates or the instructor must cancel a class (e.g., illness, emergency), clients will be offered one of the following:

    • A rescheduled session at a mutually convenient time, or

    • Class credit applied to future sessions or packs.

  • Notice: Clients will be notified as soon as possible via text/email if a class is canceled.

  • No Substitute Instructor: As the studio only has one instructor, no substitutes are available; rescheduling or credits are the only options.

Equipment

  • Please handle all equipment with care and follow instructor guidance.

  • At the end of each class, clients are asked to wipe down mats, props, and any equipment used with the provided cleaning supplies.

Privacy & Photos

  • We love sharing our community, but we’ll always ask first before posting any photos or videos.

  • Your progress and health info stay private.

Be Awesome!

  • Unsafe or disruptive behavior isn’t allowed—help us keep CTRL Pilates welcoming for everyone.

  • Questions and feedback are always encouraged!

For any other questions, please contact: annalynnlalama@ctrlpilatespgh.com